What is WhatsApp Business API?
- WhatsApp Business API
- The WhatsApp Business API allows businesses to send automated transactional messages (order confirmations, delivery alerts, payment reminders) and engage customers on WhatsApp at scale.
WhatsApp API vs WhatsApp Business App
WhatsApp Business App: free, for small businesses, single device, manual messaging, no automation. WhatsApp Business API: for medium/large businesses, integrates with CRM/ERP, sends automated messages via approved templates, supports chatbots, handles thousands of conversations, requires a BSP (Business Solution Provider) like Twilio, Gupshup, or WATI.
WhatsApp + ERPNext Integration
Infonoxe integrates WhatsApp Business API with ERPNext to auto-send: Sales Order confirmations, Delivery Note dispatch alerts, Payment due reminders (from dunning), Invoice PDFs, and Quotations — all triggered by ERPNext document events via webhooks. This dramatically improves customer communication with zero manual effort.
Infonoxe Technologies specialises in ERPNext implementation and custom software for Indian businesses.
Related Terms
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