Refund & Cancellation Policy

Table of Contents

1. 1. Scope of This Policy
2. 2. Custom Development Projects
3. 3. Prebuilt SaaS Products (₹49,999 Products)
4. 4. How to Request a Refund
5. 5. Refund Processing
6. 6. Governing Law
7. 7. Changes to This Policy

1. Scope of This Policy

This Refund & Cancellation Policy applies to all paid engagements with Infonoxe Technologies — custom development projects (websites, mobile apps, ERP/CRM implementation, custom software) and prebuilt SaaS products (hotel management, GST billing, and similar ₹49,999 one-time products). It should be read together with our Terms of Service, which it does not override.

2. Custom Development Projects

• Before work begins: if you cancel before any work has commenced on your project, your advance payment is eligible for a refund.
• Once work has commenced: advance payments become non-refundable, since they cover work already performed, time already allocated, and resources already committed to your project.
• If Infonoxe is unable to complete the project for reasons solely attributable to us, a proportionate refund — reflecting the portion of work not delivered — will be considered on a case-by-case basis.
• Refunds are not applicable for delays or incomplete delivery caused by the client — for example, late delivery of content/assets, delayed feedback, or client-requested scope changes (see Terms of Service §3).

3. Prebuilt SaaS Products (₹49,999 Products)

Prebuilt SaaS products are delivered with full source code upon full payment. Because the complete product — including source code — is handed over at the point of payment, these purchases are non-refundable once delivered. If you have a genuine pre-delivery concern (e.g. the product does not match what was described before you paid), contact us before completing payment so we can address it first.

4. How to Request a Refund

To request a refund under the terms above, email info@infonoxe.com or message us on WhatsApp at +91-8624096239 with your project/order details and the reason for the request. We aim to respond to all refund requests within 3 business days.

5. Refund Processing

Approved refunds are processed to the original payment method (UPI, bank transfer, or card, depending on how the original payment was made) within 7–10 business days of approval. Any payment gateway or bank processing fees already incurred are non-recoverable and may be deducted from the refunded amount.

6. Governing Law

This policy is governed by the laws of India. Any disputes arising from it are subject to the exclusive jurisdiction of the courts in Pune, Maharashtra, India.

7. Changes to This Policy

We may update this Refund & Cancellation Policy from time to time. The "Effective Date" below indicates when it was last revised. Continued use of our services after changes constitutes acceptance of the updated policy.

8. Contact Us

For any refund or cancellation request, please contact us: