What is Total Quality Management (TQM)?
- Total Quality Management (TQM)
- Total Quality Management (TQM) is an organisation-wide approach to continuous quality improvement, involving all employees and all processes in delivering defect-free products.
TQM Principles
Core TQM principles: Customer focus (quality is defined by the customer), Total employee involvement (quality is everyone's responsibility), Process-centred thinking (optimise the process, not just the output), Integrated system, Strategic approach (quality linked to business goals), Continual improvement (Kaizen), and Fact-based decision-making (data, not opinion).
TQM and ERP Quality Features
ERPNext supports TQM via: Quality Inspection gates at receiving and dispatch, Quality Inspection Templates with measurable parameters, rejection rate tracking (basis for Pareto analysis), supplier quality scoring (Supplier Scorecard), and process non-conformance documentation through the Issue module.
Infonoxe Technologies specialises in ERPNext implementation and custom software for Indian businesses.
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