ERPNext CRM & Sales
What is Sales Return?
- Sales Return
- A Sales Return in ERPNext records goods returned by a customer, reverses the revenue and stock deductions, and issues a Credit Note to the customer's account.
Processing a Sales Return
Open the original Sales Invoice and click "Create Return / Credit Note". Enter the returned quantities. On submission, ERPNext reverses the stock deduction (returns items to warehouse) and creates a credit in the customer's AR ledger.
Linking Return to Delivery Note
For returns against a Delivery Note rather than an Invoice, create a Return Delivery Note. This adds stock back without affecting the accounting until the Credit Note is created from the Sales Invoice. ERPNext links all return documents for a complete audit chain.
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Related Terms
Sales Invoice
A Sales Invoice in ERPNext is the document sent to customers requesting payment,…
Credit Note
A Credit Note in ERPNext is a return document issued to a customer when goods ar…
Delivery Note
A Delivery Note in ERPNext records the dispatch of goods to a customer, reducing…
Accounts Receivable
Accounts Receivable in ERPNext tracks money owed to your business by customers, …
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