ERPNext Core / Framework
What is Email Account?
- Email Account
- Email Accounts in ERPNext connect your company email inboxes (IMAP) and outboxes (SMTP) so ERPNext can send invoices, receive support tickets, and log all communication.
Configuring Email Accounts
Go to Settings → Email Account → New. Enter the email address, SMTP server details (host, port, SSL), and IMAP details for incoming emails. Test the connection. Set as default outgoing or use as a Support Inbox — ERPNext polls it and creates Issues from inbound emails.
Email Tracking and Threading
ERPNext adds a unique message ID to every outbound email. Replies are threaded back to the original document automatically. All emails sent from an Invoice, Lead, or Issue are logged in the document's communication timeline for a complete audit trail.
Need help with Email Account?
Infonoxe Technologies specialises in ERPNext implementation and custom software for Indian businesses.
Related Terms
Notification
ERPNext Notifications send automated email, SMS, or system alerts when a documen…
Issue (Support Ticket)
An Issue in ERPNext is a customer support ticket or internal bug report, tracked…
Customer
A Customer in ERPNext is a party master record for businesses or individuals who…
System Settings
System Settings in ERPNext configure global defaults for language, timezone, dat…
Implement ERPNext for Your Business
Expert ERPNext implementation, customisation, and support for Indian businesses.