ERP Concepts
What is ERP Support and AMC?
- ERP Support and AMC
- ERP Annual Maintenance Contract (AMC) provides ongoing technical support, bug fixes, system updates, and user helpdesk services after the initial implementation.
What ERP AMC Covers
A typical ERP AMC from an implementation partner covers: bug fixes and minor enhancements, version upgrades, helpdesk tickets (email/phone), periodic health checks, and user training for new joiners. AMC cost is usually 15–20% of the implementation cost per year.
Importance of AMC
Without AMC, businesses risk running outdated ERP versions with security vulnerabilities and missing GST changes. ERPNext releases updates every few months — AMC ensures you receive GST law changes (e-invoicing, new returns), new features, and security patches without disruption.
Need help with ERP Support and AMC?
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